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Returns

Return of Items - Postal Orders

All postal items rented from us will be delivered with a prepaid Australia Post Express Post satchel. This satchel must be used to return the items back to us. If you don't receive this, please let us know immediately once you receive your delivery.

Items should be returned over the counter at an Australia Post store or depot, on or before the specified rental return date at 3:00pm. This date will be confirmed in your rental agreement. If your Rental Return Date falls on a Sunday or a public holiday, you may post the item on the next working day.

If you lose the prepaid satchel, you will need to pay for one yourself. This must be an Australia Post Express Post satchel. Get in touch to let us know you've done this and include the tracking number.

If for any reason you are not able to attend an Australia Post store or depot to post back the item over-the-counter on the Rental Return Date, please return the parcel via a yellow Australia Post Express Post street postbox before the collection time of the postbox on the Rental Return Date. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you may be liable for a replacement. You must take a time stamped photo of you lodging the parcel in the Express Post street postbox if you choose this option. 

Do NOT lodge this parcel using the RED Australia Post street postbox. This will cause a delay as these post bins are picked up infrequently and you will be liable for late fees.

Please reach out to @rentclubau on Instagram or email hello@rentclub.au if you require any assistance.  

   

Return of Items - Local Orders

All local hires rented from us must be returned directly to the pick-up address by 7:00pm on the specified rental return date.

Please reach out to @rentclubau on Instagram or email hello@rentclub.au if you require any assistance.     

 

Late Returns

If for any reason you post back the rental item(s) on a day after the Rental Return Date specified, late fees will apply. 

The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late.

By accepting this agreement, you give permission for Rent Club to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.